As technology becomes more widespread, businesses are using it to improve the way they do business. This includes using technology to automate tasks, such as customer service, and to connect with customers in new ways. Demand for these workers will increase as organizations continue to outsource IT services and support to reduce costs. Service desk engineers will be needed to provide support for the vendors providing these services. One of the best ways to learn the skills needed to bea help desk engineer is to take online courses to advance your career, like those provided by Udemy and Coursera. There are so many paths a technology career can take – and many of them intertwine.
We ranked the top skills for help desk engineers based on the percentage of resumes they appeared on. For example, 7.7% of help desk engineer resumes contained troubleshoot as a skill. Continue reading to find out what skills a help desk engineer needs to be help desk engineer successful in the workplace. CompTIA Linux+ validates the competencies required of an early-career IT pro supporting Linux systems. This credential is the only job-focused Linux certification that covers the foundational skills that hiring managers demand.
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You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set. Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers. Information engineers typically earn higher educational levels compared to help desk engineers. Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree.
CompTIA Project+ gives business professionals the basic concepts to successfully manage small- to medium-sized projects. An IT project manager should have extensive knowledge of technology set realistic expectations for projects. For those to go smoothly, someone needs to take charge and oversee the project.
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By having your reps complete this course, you’ll be able to quickly and efficiently onboard your new help desk software without reaching out to customer support. An https://remotemode.net/ IT help desk is essentially a tool to help organize customer queries and complaints. It uses ticketing services that assign customers to the right person to help.
- The most common way to advance in this career is to move up the ladder within your current organization.
- Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers.
- In general, desk support technicians achieve similar levels of education than help desk engineers.
To achieve this common goal, you shouldn’t shy from using teamwork, and should feel empowered and comfortable enough to reach out to other members of the team when need be. We don’t edit comments to remove objectionable content, so please ensure that your comment contains none of the above. To protect your privacy and the privacy of other people, please do not include personal information. Opinions in comments that appear in this blog belong to the individuals who expressed them. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system.